By far the most common reason is a transfer into a virtual account that was issued for an earlier order. Each 010PAY virtual account is single-use: a fresh one is issued for every top-up request, so the next time you recharge you have to transfer to the new account number. A transfer for an amount that does not match the requested amount will not go through automatically either. If that has happened, have your transfer details ready (bank, time and amount) and call our customer center on 1666-0146. We will check it and sort it out.
