If no confirmation message arrives after payment, three checks usually settle it: restart the phone, confirm what you entered, then call the customer center.
1. Turn the phone off and on again, then check the balance once more (a restart often picks up a top-up that was slow to show).
2. Look at your payment record and confirm the phone number and the plan type (pay-as-you-go or monthly) you entered when you paid.
3. If it still has not arrived, have the payment time, amount and phone number to hand and call the customer center on 1666-0146.
Paying a second time for the same number can end up as a double top-up, so please hold off until you have checked.
